Why TRG? Why not!

It all started with this message...

hi loran, i am very much amazed and touched by your blogs!! very well said..while im reading those blogs, i cant help figure out where the hell did those come from..you really have a big mind and a big heart..i miss your words, kindness,etc..no wonder u are successful at your age..u will be surprise to know that they are really interested in reading all your blogs..janet olasiman started it and all of a sudden, evrybody's ended up reading it as well..so inspiring..

ms. lorraine, miss n kita, sobra!! take care always and congratulations po pla!!!

all the best...

donna

My TRG family had always been dear to my heart. Would you believe if I say that I just stayed there for less than 6 months but my experiences with TRG had been one of the best moments in my life. A week has never passed without me sharing some funny things about my life back there. I'm sure Jay's ears have already bled by now. It was a good timing that I am thinking of what to share with you guys. When I checked on my friendster account, this was what I saw. It inspired me more to write.

So ayun na nga...

Yeah.. I'm back! Wheew.. I was like entrapped inside a bottle with the strictest genie ever.. Better yet, comparable to a little girl who was asked by mom to sit in one corner and to never leave yet. OMG! It was a toxic week but I love it. Know what, the most tiring thing to do pala is to put pressure on yourself than your boss putting pressure on you. Really.. it stressed the hell out of me. When you're new kasi you tend to show them that it was the most right decision- that they've hired you.. I have to admit I feel so tired at the end of each day this week, but I feel so relieved. Ironic, right? I mean, I was able to figure out how to untie the loops in my new job.

Enough of the job.. Just miss bloggin'! Well, sorry.. can't stop talaga! I brought home some assignments. I assigned myself to do reveiews and strategic business portfolio this weekend so as to get geared up for next week. Really..enough na swear!

Mommy (she's my dad's sister- I usually call her ninang mommy) called me the other day nga pala. She was crying.. she misses us.. she misses my newphew, PJ. She's currently in Paris and she perceived snow to be boredom and lonesome. That was actually the first time I heard her whine.. the first time I heard her cry. She's a very strong woman. She's my idol talaga since she had a fast-tracked career. Living abroad naman talaga is not easy. We just need to find our purpose, because searching for God's reason would give us a better direction to get closer to Him. If you feel comfortable in where you are right now, just stay and find a better niche at home. Just be a curious kid finding a better position to sleep in a small nipa hut with 12 siblings. Find your competitive advantage, instead of finding a country to dump your luggage. It doesn't mean that you didn't take risks or you didn't get out of your comfort zone. In the first place, you don't need to gamble or to find uneasy zone in this kind of game if you feel stability and satisfaction. After all, what greatly matters is where you find peace and happiness. The place where your heart is, is the place where you'll survive. I find my heart beating loudly everyday.. and in tracing its sound.. its echo transmits my entirety back to where his heart shouts my name. :) I hope you've followed the echo of your heart, too.. 

Ti'' the next bloggin'! 

What can be a better reason to start '09? Why invest in call centers?

Remember when I mentioned about a shift in my career? There were tiny-funny things about that.

JUNE 2008: From being an Ops Manager in a call center back in the Philippines, I became an events organizer here in Singapore. From handling 150-200 people, I accepted a singular position. Though, pride took it the hard way on my first 3 months, I was able to look at the bright side of not being able to work longer hours and not being able to think of what lies ahead of more than 200 people. In short, I was able to enjoy an almost stress free job.

NOVEMBER 2008: Things didn't go well during the last part. Companies shut down due to the drastic and terrible effects of recession. I had no luxury of time to wait until it picks up so I resigned and scouted for a new job.

DECEMBER 2008: It was a holiday season and close to ending the year. Technically, 80% of the companies weren't keen on hiring. So, I just took baby steps thru on-line applications. I received a lot of calls and interviews. Some from the events organizing companies, too. Mostly, general managerial positions. Acceptance and rejection will vary in the prices they offer. I guess when you know you're worth, in one way or another, you'd like companies to know that you're firm in asking for their commitment to compensate you better. I find no wrong in bargaining for the right price if you know how you can further contribute to the growth and development of the company. Others advised me to accept whatever since it's recession world-wide. I stand firm to my faith that God will hide me under His haven and that He'll give me what my heart desires. I don't play greedy when I ask for a price I once had, I believed.

JANUARY 2009: I received a ring from a call center here in Singapore, one morning. I would have to be transparent that I didn't know that this company went global already. I mean, I wasn't aware that call centers here exist, either. Sad to say but customer service here is so poor. Aside from product knowledge problem, communication barrier is another issue. For me, Filipinos still provide the best customer service! Interviews went well and the position that was open was for that of a Team Leader. I somehow thought of taking it. After all, I became a TL before I was promoted as a Shift Manager.

YESTERDAY '09: I was offered a position. It was more than what I expected. Honestly, I was so shocked! It was a big role; more than an Ops Man position. My mind just floated when I heard them saying “you have to travel extensively as you need to go regional”, “you'll be trained by the CEO”, “you have to make companies understand the importance of having call centers through us”, etc. Business Development Manager, it is! I thank God for the blessing! I recalled praying for a job that will best-exemplify my skills. I also desired in having a career shift. The job's something new to me, although the industry has already been my home. God's grace is indeed over-whelming! I feel a bit pressured, yet I know that God's blessings aren't meant to break me..us! It's always for our betterment as His children. This is a new phase that I have to take. A new challenge I have to face. God has been with me all throughout my battles. I know that He won't leave me.. all the more this time.

The funny things: FIRST: I asked for a shift in my career. God gave me a shift- from Events Organizing back to call center (where I worked for almot 4 years)! SECOND: I asked for a job where God knows I'll be good at: He gave me back to the call center industry because that's where I was good at. Life's a comedy.. more reasons to smile! All for HIS greater glory!

Anyway, I would need your assistance, friends. Why do you think would businesses invest on call centers? Why do US companies outsource their call centers? I already have some ideas but I would need more.. Feel free to let me know yours.. Thanks! :)